Privacy Policy

Effective Date: 2012-12-01
Last Updated: 2025-10-20

1. Introduction

At First Response Solution (“First Response Solution”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of the individuals whose personal information we collect, use and maintain. This Privacy Policy explains how we collect, use, disclose, store, protect and dispose of personal information in the course of our security services, and how you can exercise your privacy rights.

Because we operate in the security industry, we take extra care safeguarding sensitive client-data and comply with applicable privacy and data security laws and industry best practices.

2. Scope

This Privacy Policy applies to information collected through our website (https://firstresponsesolution.com) and related websites, applications or portals; in connection with the services we provide (security consulting, monitoring, systems design, physical security services, access control, alarms, CCTV, etc.); and via communications between you and us (e.g., email, phone, chat). It does not cover third-party websites to which our services or website link.

3. What Information We Collect

We may collect the following categories of personal information:

a) Client and prospective client information
Name, company name, job title, email address, telephone number, postal address. Service location, contact persons, site access information, building or site details. Billing / invoice information when you engage our services. Security system/site details such as alarm codes, access schedules, CCTV footage locations, and responsible site personnel.

b) Visitor / website user information
IP address, browser and device type, operating system, referring URL, page visited, time and date of visit and other similar web analytics data. Information provided via contact forms, request-for-quote forms, or newsletter sign-ups.

c) Sub-contractors, vendors and employee information
For persons working with us (employees, subcontractors, vendors) we may collect name, contact details, job role, security clearance or background check information, and other identifiers necessary to provide or receive services.

d) Sensitive/security-related information
As part of our security business, we may collect or handle information such as site access logs, alarm event details, CCTV video metadata, and incident reports. When this qualifies as “sensitive personal data” under applicable law, we treat it with enhanced protections.

4. How We Use Your Information

We use personal information for purposes including providing, maintaining and improving our security services; managing client relationships, billing, service contracts and site access; verifying identity or credentials of personnel or subcontractors; communicating with you; website analytics and business development; ensuring security and compliance; and meeting legal, regulatory and contractual obligations.

5. Disclosure and Sharing of Information

We may share personal information with trusted service providers, subcontractors or vendors who perform services for us; with clients when required for site operations; with law enforcement or regulatory agencies when required by law; or in the event of a merger, acquisition or sale of assets. We may also share anonymized, non-identifiable data for statistical purposes. We will not sell your personal information to third parties for marketing purposes without your explicit consent.

6. International & Cross-Border Transfers

If we transfer your personal information to countries other than your country of residence, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful mechanisms, in compliance with applicable data protection laws.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy or as required by law, whichever is longer. When no longer required, we will securely delete, anonymize or destroy it. Retention periods may differ for service-site logs, CCTV data and incident reports depending on contractual or regulatory obligations.

8. Security of Your Information

We implement organizational, technical and physical safeguards appropriate to the sensitivity of the information — including encryption of data, access controls, authentication, secure disposal, monitoring, and incident-response measures. Access to personal data is limited to authorized personnel under confidentiality obligations, and we maintain regular risk assessments, audits and employee training to ensure ongoing protection.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, update or delete your personal information; to restrict or object to processing; to withdraw consent; and to request data portability. To exercise these rights, please contact us using the details below. We will respond within the time required by applicable law.

10. Cookies and Tracking Technologies

Our website never employs the use of cookies, which means we never request tpo set a file on your device or access your device in anyway. The traking technology we use is simpy to understand a visitor's time on this and other pages on this website to provide a superior experience. In other words, we do not keep personal information, such as IP Addresses of visitors.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact:

First Response Solution
[Insert mailing address]
Email: [Insert email address]
Phone: [Insert phone number]

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and, where required, provide notice of material changes. We encourage you to review this page periodically to stay informed of how we handle personal information.

Our Name, Address & Phone:

First Response Solution, LLC

Office Hours:

Email us:

In the event of an Emergency: